Refund Policy

At Silvereye Certifications & Consulting Services Private Limited, we are committed to delivering high-quality services. We value transparency and aim to provide fair treatment in all transactions.

General Policy

Due to the nature of our services, which involve dedicated time, technical resources, coordination with government bodies and other third-party coordination, refunds are generally not offered once a service has commenced.

Refund Eligibility

• Refunds shall be considered only under the following circumstances:
• The service has not yet started, and no official work, documentation, or testing has commenced.
• A payment was made in error or a duplicate transaction occurred.
• The service was cancelled by us due to the following reasons, such as:
  • Regulatory body suspending the acceptance of applications temporarily or permanently.
  • Technical limitations at our end that prevent us from delivering the promised service.
  • Natural disasters, force majeure events, or political disruptions that halt operations.
  • Major changes in compliance structure that make the current scope of service non-viable.

  Note : In cases where some preliminary work has been done before cancellation (such as feasibility checks, documentation review, or correspondence with regulatory bodies), a partial refund may be issued after deducting a reasonable administrative or service fee. The final refund amount will be determined at the discretion of Silvereye Certifications, based on the extent of work already completed.

Non-Refundable Scenarios

• Refunds will not be issued in the following cases:
• If any portion of the service (such as testing, documentation, or application submission) has already been initiated.
• If the delay or failure to obtain certification is due to incorrect/incomplete information or documents provided by the client.
• If there is any change in government policies, notification, or regulation after project initiation.
• If there is delay by any government authority or regulatory body beyond our control.
• If the project has been cancelled by us due to non-cooperation, lack of documentation, or other compliance-related concerns on the client’s part.

Refund Process

• If you believe you are eligible for a refund, please write to us at compliance@seyecs.com with your service reference number and reason for the request.
• All refund requests will be reviewed within 15 Business days.
• Approved refunds will be processed back to the original payment method within 30 Business days, in few cases it can also be extended.

Service Modification or Credit

• We use the collected information to:
• In certain situations, we may offer a credit note or adjust the fee for future services instead of a direct refund.
• Service rescheduling or adjustments may be provided at our discretion.

Contact Us

• For refund-related queries, please reach out to:
• 📧 compliance@seyecs.com
• 📞 +91-9625851331
• Business Hours: [Mon-Fri from 10 AM to 6 PM]