At Silvereye Certifications, we strive to deliver the best in Environmental Compliance, Financial, Legal Compliance, and Secretarial Services through our portal. However, if in case you are not fully satisfied with our services, please contact us immediately, and we will do everything we can to resolve the situation promptly. If needed, we can offer you alternative services or a refund as per the terms outlined below.
Refund Eligibility
7-Day Request Window
Submit a refund request within 7 days of the service purchase date to meet the stated timeframe.
Complete Documentation
Provide all required documents and information needed to complete the requested service.
Correct Documents
Ensure documents are accurate and complete according to the relevant government portal's requirements.
- Refund Request Timeline: Refunds will only be applicable if the customer submits a refund request within 7 days of the service purchase date. Any refund requests made after this period will not be eligible for a refund. However, the customer may be eligible for an alternative service, subject to applicable service charges.
- Documentation Completion: Refunds will only be applicable if the customer has provided all required documentation and Silvereye Certifications is at fault for not completing the work on time. If the customer has failed to provide the necessary documents or information, a refund will not be granted.
- Correct Documentation Requirement: Customers will not be eligible for a refund if the requested documentation is not provided correctly or in full as per the requirements of the relevant government portal. It is the customer's responsibility to ensure all documents are accurate and complete.
Refund and Alternative Service Conditions
- Refund Requests within 7 Days: Customers will be eligible for a full refund only if the refund request is submitted within 7 days of the service purchase date. Requests made after this period will not be eligible for a refund.
- Requests After 7 Days: If the customer contacts Silvereye Certifications after 7 days from the date of service purchase, they will not be eligible for a refund. However, the customer may opt for an alternate service. Please note that a service charge ranging from 20% to 35% of the original service fee will be deducted when the customer chooses an alternate service.
- Service Charge Deduction: The service charge deduction is applicable to the first alternate service opted for by the customer. The percentage deduction (20% to 35%) will depend on the type of service and the specific terms of the new service being provided.
Refund Process
Refund Request Submission
Customers must submit their refund requests within the applicable eligibility period by emailing contact@seyecs.com or calling 9625369071. The request must include the relevant service details and reason for the refund.
Verification and Eligibility Assessment
All refund requests are subject to verification. Our team will examine the submitted details and assess eligibility in accordance with the applicable refund policy.
Review and Authorization
Upon completion of verification, the request will undergo a review and approval process. Refunds will be considered for processing only after the necessary approval has been granted.
Refund Initiation
Upon completion of verification, the request will undergo a review and approval process. Refunds will be considered for processing only after the necessary approval has been granted.
- Refund Request: To initiate a refund, please contact our customer service team at contact@seyecs.com or call us at 9625369071 within the eligible timeframe, providing your service details and reason for the refund request.
- Refund Processing Time: Refunds will be processed within 30 business days from the date the refund request is received. Refunds will be issued to the original method of payment.
- Refund Completion: Approved refunds will be processed within 30 business days from the date the refund request is received. The amount will be credited to the original method of payment, subject to the processing procedures of the relevant payment provider.
Exemptions and Limitations
- Change of Mind: Refunds will not be provided if the reason for the request is a change of mind or personal preference unless otherwise specified in this policy.
- Force Majeure: Silvereye Certifications is not liable for any refunds if the service cannot be delivered due to circumstances beyond our control, such as natural disasters, government action, Portal glitch, or other force majeure events.
- Third-Party Providers: If the service involves third-party products or services (e.g., legal or financial consultations), refunds may be subject to their individual terms and conditions.
- No refund due to change in government policies and for not providing complete required documents as per Govt. Norms.
Contact Us
If you have any questions or concerns regarding this policy or need assistance with a refund request or alternate service option, please contact us at:
Email Address
Helpline Number
We are committed to ensuring that you have a positive experience with our services. If you encounter any issues or need assistance, please don't hesitate to reach out, and we will work to resolve the matter to your satisfaction.
